Terms of Use

The content of this website is the property of Even Healthcare Private Limited (Even) having its registered office at C/o J. S. Uberoi and Company, Plot No -2, Sat Pratap, Bezonbagh, Kamptee Road, Nagpur, MH 440004 IN

General Terms:

For the purpose of these Terms of Use, along with any amendments to the same, and wherever the context so requires “You”, ”Your” or “User” shall mean any natural or legal person who has agreed to become a user of the Website. The term “We”, “Us”, “Our”, shall mean the Even Healthcare Private Limited (which includes successors, representative-in-interest and permitted assigns). “Third Party” shall mean and refer to any individual(s), company or entity apart from the User and Even.

These Terms of Use, Privacy policy, together with any additional Service specific terms and conditions, other policies and disclaimers which may be available on our Website, even.in are jointly referred to as “Terms of Use or Agreement” and constitute the terms of your access and use of the Website/Application and the Services. Please be sure to review this Agreement periodically to ensure familiarity with the most current amended version. If at any time the terms and conditions of this Agreement are no longer acceptable to you, you should immediately cease all use of the Service.

By accessing, registering or using the Services you agree to be legally bound by these Terms of Use/Agreement and consent to our usage of information as outlined in our Privacy Policy. Your use of our Services is subject to your compliance with these Terms of Use. These Terms of Use apply to all visits to our web portal even.in or any other portal and all other applications, (“Website”) and all uses of our services, including (but not limited to) all associated content, information, recommendations, and/or services provided to you by or through our services, as detailed on the Website (“Services”). By accessing and using our Services, you hereby agree to these Terms of Use/Agreement, in its entirety. You may not use our Services (or any part thereof) if you do not agree to be bound by this agreement. If you continue to browse and use this Website, you are agreeing to comply with and be bound by the following terms and conditions of use/Agreement. If you disagree with any part of these terms and conditions/agreement, please do not use our Website. Where any part of the Agreement is amended, the Agreement shall be enforceable in its amended form. Please be sure to review this Agreement periodically to ensure familiarity with the most current version.

The use of this Website is subject to the following terms and conditions:

In case of non-compliance with any applicable laws, rules or regulations, or the Agreement by a User, Even has the right to immediately close access or usage rights of the User to the Services and to remove non-compliant information.

Even may disclose or transfer sensitive personal data / information to the extent it is necessary to provide the Services, to another entity as per the Privacy Policy.

Even retains the right at any time to deny or suspend access to any or all sections of/services provided through the Website to any user, who We believe, has violated any of the provisions of these Terms and Conditions of Use/Agreement.

1. Services and use of Website

  • While some of the content and pages of the Website are free to view, to gain access to a large portion of the contents or services provided by the Website, you will need to create an account on the Website. To create an account on the Website, you will be asked to complete the registration form and fill in certain details such as name, age, address, mobile number, e-mail id, etc. You expressly acknowledge that Even will rely on the information as would be provided by you and thus you must warrant that any and all information provided by you in the course of creating the account is true and accurate.

  • Even provides services through the website to facilitate customers/ users to  get diagnostic test/ packages alongside medical coverage through the website. However, Even shall not be liable and does not validate, endorse or approve any information or content posted on its Website. Furthermore, while availing the Services, the users/customers understand and accept that:

  1. Even does not recommend or endorse any diagnostic test/packages mentioned on the Website;

  1. Even does not make any representations and warranties with respect to the diagnostic labs/doctors/hospitals or the quality of the services that is provided by such diagnostic labs/doctors/hospitals;

  1. Users/customers will be responsible for choosing the services listed on the website.

  • Even is not and shall not be responsible for any sample collected, tests conducted and reports generated by the labs and does not deal with any of the user’s client or patient managed by the user through the website Instead, it only provides services to the user through the website. The User agrees to use the website and the materials provided only for purposes that are permitted by: (a) the Terms and Conditions; and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

  • The User can’t access the services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

  • The user is granted a limited, non-exclusive, non-transferable right to access our website and use the Services solely for the user's personal non-commercial use and in accordance with the permitted Terms and Conditions mentioned. Without limitation to the foregoing, in the event the user is barred from undertaking legally binding obligations under the Indian Contract Act, 1872, or are for any reason, unable to provide ‘Consent’ as per the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, the user is not eligible to register for, use or avail the services available on the Website.

  • Even will provide to the User basic support for the Services at no additional charge, and/or upgraded support, if purchased separately, and will use commercially reasonable efforts to make the Services available, except for (i) planned downtime or (ii) any unavailability caused by circumstances beyond Even’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labour problems, or internet service provider failures or delays. Even will provide the Services only in accordance with applicable laws and government regulations.

  • Notwithstanding anything to the contrary contained in this document, the User alone shall be liable for the User’s dealings and interaction with clients or diagnostic centres and laboratories contacted or managed through the Website and Even shall have no liability or responsibility in this regard. Even doesn’t guarantee or make any representation with respect to the correctness, completeness or accuracy of the information or details provided by such client, diagnostic centre or any third party through the Website. The Services should not be used for emergency diagnostic purposes.

  • Even may, at its sole discretion, suspend the User’s ability to use or access the Website at any time while Even investigates complaints or alleged violations of these Terms of Use, or for any other reason. Even has the right to edit profiles of diagnostic centres to make them more suitable for Package searches on the Website. If Users find any wrong information on the Website in relation to such User, they can correct it themselves or contact Even at even.in immediately for such corrections. Even shall have no liability or responsibility in this regard.

  • The User shall be bound by terms and conditions of this Agreement. Any violation of the same gives the right to Even to take appropriate action against the user.

  • Shipping and delivery of reports: Even provides you with the best-in-class experience at every step of the way. We assure you that all due precautions are taken so that your report reaches you intact.

  • Estimated Sample collection time and Report Generation Time:-

  1. Your sample collection will typically be done on the chosen date and time. If not, you can always reschedule to another available date and available time slot.

  1. Sometimes, sample collection may take longer due to bad weather, political disruptions, government orders and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

  1. Reports will be generated within 48 hours but sometimes, some tests/culture tests take time, so your report will be sent when your test results are out and after we receive it. You hereby agree to the delay that may be caused in providing the reports.

  1. With regard to the B2B services provided by Even to the Users of the other business entity, the User hereby provides his/her consent to Even to share the Diagnostic Medical Report of the User, including but not limited to the report regarding HIV test.  However, the business entity is entitled to collect, process and treat the said report of its Users in compliance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security and Procedures and Sensitive Personal Data or Information) Rules, 2011 or any other applicable data protection laws". Furthermore, with regard to the HIV report of the User, the role of Even is only limited to conducting the tests. All the other responsibilities shall lie with the Business entity only.

  1. You hereby give your consent to share your Diagnostic medical report with the concerned employer/business entity which is dealing with us on your behalf unless specified otherwise

Even reserves the right to activate or deactivate any offers and promotions on the service provided at any time.

2. Non-transferable right to use the Services

Your right to use the Services is not transferable. Any password or right given to you to obtain information or documents from the Website is not transferable. Even may freely transfer, assign or delegate all or any part of this Terms of Use, and any rights and duties written below. This Terms of Use will be binding upon and inure to the benefit of the heirs, successors and permitted assignees of the parties.

3. Payment, Fees and Taxes

  • The User agrees to pay all Package fees, consulting fees and other fees applicable to User’s use of Services and the User shall not circumvent the fee structure. The fee is dependent on the Package that User purchases.

  • Each User / member is solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. Even is in no way responsible for any of the taxes except for its own income tax.

  • The fees must be paid online through the facility made on the Website. Third parties support and services are required to process online fee payment. Even is not responsible for any loss or damage caused to User during this process as these third parties are beyond the control of Even.

  • Even reserves the right to modify the fee structure by updating it on the Website which shall be considered as a valid and agreed communication.

  • In order to process the payments, Even might require details of the User's bank account, credit card number, etc.

4. Collection, Use, Storage and Transfer of Personal Information

  • Our Website may include pages that give you the opportunity to provide us with Personal Information about yourself which shall be dealt as per the Privacy Policy of Even. Further You agree to the following:

  1. Collection and Delivery are dependent on various technical and quality parameters. Even assumes no liability towards any time delay caused on account of the above factors necessary for review, analysis reporting and third-party service delay outside of our control. Even does not provide medical advice and so the services offered must not be considered as a substitute for professional medical advice, diagnosis or treatment. Do not disregard, delay or avoid obtaining medical advice from a qualified medical and health care professional. Please correlate clinically.

  1. Even shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to Even or any other person acting on behalf of Even.

  1. The User is responsible for maintaining the confidentiality of the User’s account access information and password and restricting any unauthorised access and use of Services through the Website. The User shall be responsible for all uses of the User’s account and password, whether or not authorised by the User. The User shall immediately notify Even of any actual or suspected unauthorised use of the User’s account or password.

  1. If a User provides any information that is false, inaccurate, not current or incomplete (or becomes false, inaccurate, not current or incomplete), or Even has reasonable grounds to suspect that such information is false, inaccurate, not current or incomplete, Even has the right to suspend or terminate such account at its sole discretion.

  1. User authorises Even and its officials to collect the electronic copy of the report from the Diagnostic centre/ Labs and provide the same to the Users.

5. Prohibited actions:

The User is prohibited from:

  • Violating or attempting to violate the integrity or security of the Website or any Even’s Content;

  • Transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of Services by Even;

  • Intentionally submitting on the Website any incomplete, false or inaccurate information;

  • Making any unsolicited communications to other Users;

  • Using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;

  • Attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;

  • Copying or duplicating in any manner any of the Even Content or other information available on the Website;

  • conducting any systematic or automated data collection activities including without limitation scraping, data mining, data extraction and data harvesting on or in relation to our website Services without Even’s express written consent;

  • Violating any local, state, national or international law;

  • Using the website in a way which interferes, disrupts or hampers with the proper functioning of the website;

  • To gain or attempt to gain unauthorised access (other than through the interface that is provided by the Website) to our website and/or Services;

  • To interfere with or disrupt the integrity, security or performance of our Services;

  • To create accounts for our Services through unauthorised or automated means;

  • Framing or hotlinking or deeplinking any Even’s Content;

  • Posting materials to any of the Website’s social media pages or otherwise on social media, that are unlawful, fraudulent, libelous, slanderous, defamatory, abusive, harassing, threatening, obscene or infringing on the rights of any third-party, including without limitation intellectual property, privacy/confidentiality or publicity rights;

  • Posting information/materials to any of the social media pages or otherwise on social media concerning Even that is unlawful, fraudulent, libelous, slanderous, defamatory, abusive, harassing, threatening, obscene or infringing on the rights of Even, including without limitation intellectual property, privacy/confidentiality or publicity rights;

  • Even does not permit any of these practices and reserves the right to immediately remove content within its sole discretion. Even further reserves the right to block or otherwise prohibit the user/customer from accessing or using Website, Website’s social media pages or application;

6. Liability

  • Even shall not be responsible or liable in any manner to the Users for any losses, damage, injuries or expenses incurred by the Users as a result of any disclosures made by Even, where the User has consented to the making of disclosures by Even. The User further shall not hold Even responsible or liable in any way for any disclosures by Even in as much as it is in compliance of applicable laws and as per the Privacy Policy.

  • The Services provided by Even or any of its licensors or providers are provided "as is," as available, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Even does not provide or make any representation, warranty or guarantee, express or implied, about the Website or the Services. Even does not verify any content or information provided by the Users/ diagnostic centres on the Website and to the fullest extent permitted by law, disclaims all liability arising out of the User’s use or reliance upon the Website, the Services, Even’s Content, representations and warranties made by the Users/ diagnostic centres or the content or information provided by such Users/ diagnostic centres on the Website or any loss arising out of the manner in which the Services have been rendered. The information via the Services is for general information purposes only and does not constitute advice, medical or otherwise.

  • The Website may be linked to the website of third parties, affiliates and business partners. Even has no control over, and is not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. Inclusion of any link on the Website does not imply that Even endorses the linked site. User may use the links and these services at User’s own risk.

  • Even is not responsible for any charges or fees associated with financial transactions that occur on or through third party websites. We encourage you to read the privacy statements of each and every website that collects personally identifiable information.

  • Even shall not be responsible for the mishaps/missed services due to no service/no show from the lab for sample collection; Even shall not be responsible for any error in the sample collection and/ or reports generated by the Labs/ Diagnostic Centres. However, Even will reimburse the user for poor service in the case that these events should occur.

  • Even assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website, User’s sole remedy is to discontinue using the Website.

  • In no event, including but not limited to negligence, shall Even, or any of its directors, officers, employees, content or service providers (collectively, the "protected entities") be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website or the content, materials and functions. User’s provision of information via the Website, lost business or lost sales, even if such protected entity has been advised of the possibility of such damages. In no event shall the protected entities be liable for provision of or failure to provide all or any service by a User/ diagnostic centre to any User/ client. In no event shall the protected entities be liable for or in connection with any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Website. In no event shall the total aggregate liability of the protected entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms and conditions or a User’s use of the Website exceed the total value a User has spent on the site.

  • In no event shall the protected entities be liable for failure on the part of the diagnostic centres to provide agreed services or to make provisions for the carrying out the Services. In no event shall the protected entities be liable for any comments or feedback given by any of the Users in relation to the services provided by any diagnostic centres.

  • The use of the website may take the user to links to websites, Application or mobile Applications on the Internet which are owned and operated by third parties. User agrees that we are not liable or responsible for the content on third party application.

  • User further agrees that by using the website or related Services, User may be exposed to content from other Users or Third Parties that User may consider offensive, indecent or otherwise objectionable. We shall not be liable for such content on the website. Further, User may report such offensive content.

7. Indemnity

  • User agrees to indemnify and hold harmless Even, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from his/her/its access to or use of Website, violation of this Terms of Use, or infringement by user of any intellectual property or other right of Even or any person or entity. Even will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost. The obligation to indemnify shall be effective and shall extend to all such claims or losses in their entirety. This shall further include any third party claims made against Even in respect of any infringement of the Terms of Use or claims made on account of any negligence, default or breach by you arising out of or in respect of the performance of this Terms of Use.

  • Further, under no circumstances, shall Even be liable for any defamatory, offensive or illegal conduct of any user/customer. If any user/customer is dissatisfied with any of the services provided by the diagnostic labs, the user/customer may approach such diagnostic lab and/or discontinue using the Website and the services provided/listed on the Website.

8. Term, Termination and Disputes

  • These Terms and Conditions of Use/Agreement will remain in full force and effect while the User is a user of the Website in any form or capacity.

  • Even reserves the right to terminate the access to the Website and account of the user, in case, including but not limited to:

  1. A User breaches any terms and conditions of this Agreement

  1. Even is unable to verify or authenticate any information provided to Even by a User; or

  1. Even believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for Even or are contrary to the interests of the Website.

  • Further, Even reserve the right to suspend, restrict or terminate the profile/account of the user on the website without stating any reasons whatsoever. Similarly the user may remove its account from the app/website at any time. Without prejudice, the termination of this agreement for any cause shall not release the user from any liability/claim, which at the time of termination has already accrued to it or which may accrue afterwards in respect of any act or omission prior to the termination. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User. The User shall ensure that he/she/it has continuous backup of the Services the User has rendered in order to comply with his/her/its record keeping process and practices.

  • Even reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to deletion of the User’s content from the Website with or without ability to access the Website and the other Services, upon any breach by the User of these Terms and Conditions of Use/Agreement or if Even is unable to verify or authenticate any information the User submits to Even, or if the User fails to provide (or after providing such consent, later revokes) the consents necessary or desirable for Even to provide the Services to the User.

  • These binding Terms of Use and any contractual obligation between Even and User will be governed by the laws of India.

  • All disputes related to this Agreement will be subject to arbitration in Bangalore in English [by an independent sole arbitrator (who shall be a retired judge/judicial officer), to be appointed by Even] in accordance with the provisions of the Arbitration and Conciliation Act, 1996 (as amended). Subject to arbitration, the jurisdictional courts at Bangalore shall be entitled to grant interim relief/injunction.

  • Even after termination, the terms of this Agreement shall survive such termination of your profile/account including without limitation, obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.

9. Severability & Waiver Contact Information

  • If any provision of this Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. The failure of either Party to act in the event of a breach of this Agreement by the other shall not be deemed a waiver of such breach or a waiver of future breaches, unless such waiver shall be in writing and signed by the Party against whom enforcement is sought.

  • We Do Not Provide Medical Advice:
  • The information that you obtain or receive from Even, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational and scheduling purposes only.
  • The information provided on the website is not intended as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified health care professional because of something you may have read on the site. Do not use the site for emergency medical needs. Your use of information provided on the website is solely at your own risk. Nothing stated or posted on the site or available through any services is intended to be, and must not be taken to be, the practice of medicine or the provision of medical care.
  • We do not recommend or endorse any specific tests, physicians, procedures, opinions, or other information that may appear on the Site. If you rely on any of the information provided by the Website, you do so solely at your own risk.

  • No Doctor Patient Relationship:
  • No licensed medical professional/patient relationship is created by using information provided by or through the use of the website including, but not limited to, the find a test feature, links to other sites or any assistance we may provide to help you find an appropriate medical professional/diagnostic center or specialist in any field conducting test. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, expertise, quality of work or other information. Further we do not in any way endorse any individual described. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
  • We have no control over, and cannot guarantee the availability of any diagnostic centre at any particular time. We will not be liable for cancelled or otherwise unfulfilled appointments or any injury resulting therefrom, or for any other injury resulting from the use of the Website or Services whatsoever. You are strongly advised to perform your own investigation prior to selecting a health care diagnostic centre by making confirming telephone calls to the relevant diagnostic centre. Any kind of an engagement with the third parties including with the diagnostic centre would be on a principal to principal basis on the best judgement of yourself.

  • We do not represent or warrant that the content or information provided or made available via our Services is accurate, complete or current, or that our services will be uninterrupted or error free, or that any defects in our Services will be corrected or that our Services or the server that makes our Services available are free of viruses or any other harmful components. We do not make any warrantees or representations regarding the use of the materials in our Services in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law. Information published or made available via our Services may refer to products, programs or services that are not available in your region. You understand and acknowledge that your sole and exclusive remedy with respect to any defect in or dissatisfaction with our services is to cease use of our Services. We reserve the right to suspend or withdraw the whole or any part of our Services at any time without notice and without incurring any liability.

10. Right to Modify Terms of Service

  • Even reserve the right to revise and update these Terms of Use and the Privacy Policy at any time without notifying you. As such, please periodically review these Terms of Use, our Privacy Policy, and any other policies that may be posted on this Website, each of which are accessible via the Website homepage. Continued usage of our Services will be considered acceptance of any changes. The User agrees that, during the period of this Agreement, we may revise the Terms and Conditions, and change the services provided under this Agreement. Any such revision or change will be binding and effective immediately on release of the revised Agreement or change to the Service(s) on our website. Unless we expressly notify otherwise, these terms incorporate and supersede any other terms associated with the Services.

  • Even has the right to discontinue service, or deny access to anyone who violates our policies or the terms and conditions stated herein, without prior notice or warning.

11. Governing Law

  • This Terms of Use shall be governed by and constructed in accordance with the laws of India only without reference to conflict of laws principles and disputes arising in relation hereto.

  • A printed version of these Terms and Conditions of Use/Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions of Use/Agreement to the same extent and subject to the same conditions as other business documents.

12. Entire Agreement

  • These Terms of Use, together with the Privacy Policy, and any other terms of use/policy posted at Even web portal and other applications, represent the complete agreement between you and Even concerning the subject matter hereof, and it replaces all prior oral or written communications (if any) concerning such subject matter.

  • Your booking of the service and details provided therein shall stand deemed confirmed unless a change is updated to Even. Acceptance of our service is deemed acceptance of our terms of use and privacy policy. Please review our terms of use and privacy policy available at even.in

  • Any rights not expressly granted herein by Even are reserved by Even.

Booking Terms and Conditions

Following booking terms and conditions are applicable when you confirm your booking with Even:

  • You, your family member, anyone at home is not suffering from flu-like symptoms like fever, cough, breathlessness, sore throat, etc.
  • You, your family member, anyone at home currently is not at risk in any manner from Covid 19.
  • You have not travelled internationally in the last 14 days.
  • You have not come in contact with any COVID-19 positive patient in the last 14 days.
  • You understand that while Even is taking all necessary safety and hygiene precautions, it cannot be held liable in the unfortunate event that you, you family member or the sample collection professional is diagnosed with COVID-19.
  • Your test will be analysed at a Healthians associated partner lab nearest to you.

All the bookings done for Covid test will be collected and tested by ICMR approved Lab partners. Your booking will be assigned to any of the lab partner nearest to your location.